An ombuds program isn’t about high traffic; it’s about deep impact.

After 13 wonderful years, it was time for a website refresh.

Mediation success starts with having the right people at the table

2023 was a year of growth, but also one of challenge. Many of us have been tested, and we have risen to the occasion, but that does not make the hard days any less difficult.

Sending positive energy and holiday cheer to all.

It’s been another challenging and interesting year. I have much to be thankful for and I see better days ahead for us all.

I am pleased to announced my induction into the Canadian Academy of Distinguished Neutrals (CADN).

The uncertainty surrounding the coronavirus pandemic (COVID-19) has hit us all like a ton of bricks, particularly over the past week, as each day brings a new development.

End of year. Time to reflect and take stock. Time to recharge and reset.

​This past July my wife and I had the opportunity to hike a portion of the Camino de Santiago in Spain. For eight days we walked an average of 25 km per day in 40-degree Celsius heat. While the experience was physically challenging, it was spiritually rejuvenating and rewarding.

No one begins a dispute thinking they might be wrong. This sense of moral and legal certainty is usually coupled with high expectations.

Most of us don’t go to the symphony to watch the conductor or to a sporting event to see the referees in action, but imagine the chaos without their participation.

In a recent blog post I focused on ten signs that your mediation may be headed for trouble. One of those indicators was power imbalance.